Shipping and Returns

This is a courtesy translation. The contractual relationship and the applicable law are the Spanish ones: in the event of any discrepancy, the Spanish version of this document prevails.

Shipping

We deliver to the destinations enabled during the purchase process. Before the order is confirmed, the available destination, the total shipping cost and, where applicable, the estimated delivery time will be shown.

The order will be sent to the address given by the buyer. Unless another period is agreed, delivery will take place within 30 calendar days of the order being confirmed at the latest. Times may be affected by public holidays, carrier incidents or force majeure.

The buyer must check that the delivery details are correct. If a parcel cannot be delivered because of an incorrect address or because it has not been collected, the cost of a new delivery may be passed on.

Right of withdrawal

Consumers have 14 calendar days from receipt of the order in which to withdraw from the purchase, without having to justify their decision.

To exercise this right they must inform us unequivocally at annysbeautysalon@gmail.com, stating the order number and the products they wish to return. The products must be sent to Carrer d'Estruc, 12, 08002 Barcelona, España.

Unless the product is faulty or was sent in error, the direct cost of the return is borne by the buyer. The refund will be made using the same means of payment used for the purchase, within 14 calendar days of the withdrawal being notified. We may withhold it until we receive the goods or proof that they have been returned.

Exceptions and condition of the products

The right of withdrawal does not apply to products made to the client's specifications or clearly personalised, nor to sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed after delivery, in the cases provided for by law.

The consumer is liable only for the diminished value resulting from handling other than that necessary to establish the nature, characteristics and functioning of the product.

Damaged, incorrect or faulty products

If the order arrives damaged, is incorrect or lacks conformity, please contact annysbeautysalon@gmail.com as soon as possible. We will apply the remedies and guarantees provided for by consumer law, at no cost where legally applicable.